Therapists are required to have 24 hour coverage for their private practice office. If you are in private practice, one thing that protects you against liability is to have a message on your voicemail letting clients know what to do if they can’t reach you. Learn how to write a sample voicemail message and what to include.

 Sample Therapist Voicemail Message

You have reached the confidential voicemail of (your name and credentials). If you would like to make an appointment, please leave a message with your name and number after the beep. If you need to speak to your therapist, leave a message after the beep and I will return your call as soon as possible. If you are in crisis, leave a message and contact (local or national crisis hotline) until I return your call. If this is an emergency and you cannot wait for a return call, go to your nearest emergency room or call 911. Thank you and have a good day.

Elements of a Therapist’s Voicemail Message

  • That it is confidential and no one but the therapist will hear the message
  • The name of the therapist
  • Your credentials or that it is a therapy office
  • How to leave a message (after the beep)
  • How to make an appointment
  • How to get a return call
  • What to do if it is a crisis
  • What to do if it is an emergency
  • Polite and friendly